IT Support Specialist
Job description
Overview
We are seeking a skilled Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations and resolving IT-related issues promptly.
Duties
- Respond to user inquiries via phone, email, or in-person
- Troubleshoot hardware, software, and network issues
- Install, configure, and update software applications
- Set up and troubleshoot mobile devices
- Assist with network administration tasks
- Perform software troubleshooting and provide solutions
- Analyze and resolve technical problems efficiently
Qualifications
- Proficiency in Windows operating systems
- Familiarity with Windows Server environments
- Knowledge of Linux systems is a plus
- Understanding of computer networking concepts including TCP/IP
- Ability to diagnose and resolve technical issues effectively
- Strong analytical skills to troubleshoot problems accurately
- Excellent communication skills to interact with users professionally
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 – 50 per week
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Linux: 1 year (Required)
- Windows Server Support: 2 years (Required)
- Computer networking: 2 years (Required)
Ability to Relocate:
- Twin Falls, ID 83301: Relocate before starting work (Required)
Work Location: In person
